Privacy policy.

Effective Date: [01/07/2025]

Tile House Gallery ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or commission bespoke artwork through our services.

1. Information We Collect

When you use our website or contact us to commission a bespoke artwork, we may collect the following information:

  • Your name

  • Email address

  • Phone number (if provided)

  • Shipping address

  • Payment details (handled securely via our payment processor – we do not store credit card information)

  • Details related to your artwork request or preferences

2. How We Use Your Information

We use your personal information to:

  • Communicate with you about your commission

  • Process and deliver your artwork

  • Send invoices and confirm payments

  • Improve our website and services

  • Respond to your inquiries or customer service requests

3. Sharing Your Information

We will never sell, trade, or rent your personal information to third parties. We may share your data with trusted service providers (e.g. payment processors or delivery services) solely for the purpose of fulfilling your commission.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

5. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Withdraw your consent at any time

To exercise these rights, please contact us at [your contact email].

6. Cookies

Our website may use cookies to enhance your browsing experience. You can adjust your browser settings to refuse cookies, but this may affect website functionality.

7. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with the revised date.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Tile House Gallery
Email: art@tilehousegallery.com
Website: www.tilehousegallery.com

Terms and Conditions.

Effective Date: [01/07/2025]

Welcome to Tile House Gallery ("we", "our", or "us"). By accessing or using our website and services, including commissioning bespoke artwork, you agree to the following Terms & Conditions. Please read them carefully.

1. Services

Tile House Gallery offers bespoke paintings, including dog portraits, landscapes, abstract works, and other custom commissions. All artwork is made to order based on the client’s brief and preferences.

2. Commission Process

When you place a commission request:

  • We will discuss your ideas and provide a quote.

  • A non-refundable deposit may be required to begin work.

  • Final payment is due upon completion and before delivery of the artwork.

3. Payment

Payments must be made in full before the artwork is shipped. We accept secure online payments via trusted third-party processors. We do not store credit card details.

4. Delivery

Artwork is shipped using reputable carriers. Delivery times vary based on location and the complexity of your commission. Any estimated completion or shipping times are provided in good faith but are not guaranteed.

5. Returns & Refunds

Due to the custom nature of our work, all sales are final. We do not accept returns or offer refunds unless the artwork arrives damaged. In such cases, please contact us within 7 days of delivery with photographic evidence.

6. Intellectual Property

We retain the copyright to all artwork created, including commissioned pieces, unless otherwise agreed in writing. We may use images of the work for promotional purposes (e.g. on our website or social media), unless you request otherwise in writing at the time of commission.

7. Use of Website

You agree not to misuse our website or attempt to gain unauthorized access to any part of it. All content on the site, including images and text, is the property of Tile House Gallery and may not be copied or used without permission.

8. Liability

We are not liable for any indirect, incidental, or consequential damages arising from your use of our website or services. While we take care in packaging and shipping, any loss or damage in transit will be handled per our shipping carrier’s policies.

9. Changes to Terms

We reserve the right to update these Terms & Conditions at any time. Continued use of our services implies acceptance of the revised terms.

10. Contact Us

If you have any questions about these Terms & Conditions, please contact us at:
Tile House Gallery
Email: art@tilehousegallery.com
Website: www.tilehousegallery.com